Privacy Policy

This privacy notice belongs to Wall Tie Replacements and covers the website walltiereplacements.co.uk. It explains what personal details we gather from visitors, the reasons those details are held, where they go, how long they stay with us, and the choices you have under data protection law. Wall Tie Replacements acts as the data controller for all personal information described here, meaning we decide the purpose for which it is collected and the way it is handled. Please read through the sections below before submitting an enquiry.

Personal information only comes to us when you choose to fill in the enquiry form on this site. The form typically asks for your name, a phone number or email address, the address of the property where wall tie work may be needed, and a brief note about what you have observed, such as cracks running through mortar joints, visible rust staining or brickwork that appears to be moving. Browsing the rest of the site does not result in any personal record being created about you. The form is operated by Basin, which processes what you enter and delivers it to us. Please keep your note focused on the property and the work you are asking about. Avoid including sensitive personal information or details about other people unless there is a genuine reason to do so.

The details you provide are used to progress your wall tie replacement enquiry. To do that, we pass your enquiry to the specialist firm that carries out the physical work on the property. That firm will contact you directly to discuss your requirements and arrange a free quote. Once your details have been passed across, that firm takes responsibility for how it handles them from that point forward. We do not sell your personal information to anyone, and we do not use it for any purpose unrelated to your enquiry.

We hold and use your personal information on the basis that you have requested a service and it is necessary to process your details in order to take steps towards providing that service. This falls under the lawful basis of taking steps at your request prior to entering into a contract, as recognised under UK data protection law. Where we need to retain details for a short period after your enquiry has been handled, we do so on the basis of our legitimate interest in keeping a record of communications.

We keep your personal details only for as long as they are needed in connection with your enquiry. Once the enquiry has been passed to the relevant firm and any immediate follow-up is complete, we do not hold your information for longer than is reasonably necessary. If you would like us to remove your details sooner, you can ask us to do so at any time using the contact details in the final section of this notice.

Under UK GDPR you have a number of rights over the personal information we hold about you. You may ask to see a copy of the details we hold, which is known as the right of access. If anything we hold is wrong or out of date, you can ask us to put it right under the right to correction. You also have the right to erasure, meaning you can ask us to delete your details entirely. Where you feel our use of your information is not justified, you may invoke the right to object. Finally, if you would prefer we limit what we do with your details rather than delete them, you can exercise the right to restrict use. To use any of these rights, please get in touch via the enquiry form. If you are not satisfied with how we handle your request, you have the right to raise a concern with the Information Commissioner's Office.

Like most websites, walltiereplacements.co.uk uses cookies. These are small text files placed on your device when you visit a page. Some cookies are essential for the site to work properly, while others help us understand how visitors move around the site so we can improve it. You can adjust your browser settings to refuse cookies or to alert you when they are being set, though doing so may affect how some parts of the site function. Continuing to use the site without changing your settings indicates that you are comfortable with our use of cookies.

If you have any questions about this notice or about the way your personal information is handled, please reach out to us through the enquiry form and we will respond as promptly as we can.